May, 29: RESOLVED - We'll be performing a scheduled server maintenance that will lead to limited service availability within 17:30hrs - 17:45hrs (Server Time). We don't expect this to cause negative repercussions on the service afterwards. Thank you for your patience and understanding, we're working to provide you a better service!
May, 18: RESOLVED - We went through an emergency server upgrade that caused service unavailability for about 2.5hrs, from 19:00 hrs to 21:30hrs Server Time. We identified the issue, fixed it, and will be working to ensure it doesn't happen again. If you were affected, please do not hesitate to contact Support and we'll gladly compensate you. We apologize for the inconveniences this may have caused you, your business is much appreciated!
May, 18: RESOLVED: We're undergoing an emergency server upgrade that's preventing users from accessing the service. We're working very hard on fixing this as we speak and we expect the situation to be sorted out shortly. We appreciate your patience and understanding. You may email us at email@example.com for updates.
May, 08: RESOLVED - Due to a technical issue, we're going through a shortage of capacity that's causing higher than usual solve times. We're working very hard to ensure this is sorted as soon as possible and that it doesn't substantially affect your work. Please, contact us if you need any sort of assistance!
Feb, 16: [RESOLVED]: We might* face shortage of capacity - which may bring occasional high service loads - later on this week due to Lunar New Year and Spring festivities in our workers' countries. This is just a precautionary heads up, as we don't expect this to substantially (if at all) affect your results. We appreciate your business!
Jan, 19: RESOLVED - We are experiencing occasional volume surges, which cause temporary overloads. We are adding capacity and this issue should be resolved shortly.
Dec, 05: RESOLVED - We're going through network issues that are causing higher than usual solve times. We're taking all possible measures to restore service stability as fast as possible. We expect the service to be back to normal shortly. We appreciate your patience and understanding!
Nov, 21: RESOLVED - We're undergoing network issues that are causing higher than usual solve times. Please, bare with us while we sort this out - we're taking all possible measures to restore service stability as fast as possible. We expect the service to be back to normal shortly. We appreciate your patience and understanding!
Nov, 07: RESOLVED - You may experience sporadic high service loads during certain late morning / early afternoon hours (GMT-4). We're taking measures to mitigate this and we expect to sort this out shortly. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!
Nov, 03: RESOLVED- We faced some server issues over the weekend that may have prevented you from sending some of your volumes. The issues are sorted out, and you should now be able to send all your images successfully. If you were affected by this, please contact support and we'll compensate you. We appreciate your business!