Updates

November, 2015

Nov, 10: RESOLVED - Yesterday (Monday 9th) the service experienced some issues - that we have fixed and are not expecting to face again- that may have prevented you from successfully using the service. If you were affected by this, please contact Support and we'll compensate you.

October, 2015

Oct, 12: RESOLVED - The service may experience sporadic high service loads during certain late morning / early afternoon hours (GMT-4). We're taking measures to mitigate this as we speak. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!

Oct, 06: RESOLVED - We're undergoing an emergency server maintenance that's causing higher than usual solve times. We're working very hard to ensure this is sorted as soon as possible and that it doesn't substantially affect your work. Please, contact us if you need any sort of assistance!

August, 2015

Aug, 04: RESOLVED - Due to unexpected demand, the service may experience sporadic higher than usual service loads during certain hours of the day, but most hours should remain unaffected. More capacity is being added after which the situation will return to normal. We appreciate your patience and understanding!

July, 2015

Jul, 22: GOOD NEWS!!! We're now supporting new reCAPTCHA! Visit http://deathbycaptcha.com/user/api/newrecaptcha for more info.

Jul, 14: RESOLVED - We might face sporadic high service loads (causing higher than usual solve times) during this week due to festivities in our workers' countries. This is just a precautionary heads up, as we don't expect this to substantially (if at all) affect your results. We appreciate your business!

June, 2015

Jun, 03: RESOLVED - We'll be performing a very quick server maintenance today, as Yesterday we were not able to do so. This will lead to limited service availability within 15:25hrs - 15:40hrs* (Server Time). We don't expect this to cause negative repercussions on the service afterwards. Thank you for your patience and understanding, we're working hard to offer you a better service!

May, 2015

May, 29: RESOLVED - We'll be performing a scheduled server maintenance that will lead to limited service availability within 17:30hrs - 17:45hrs (Server Time). We don't expect this to cause negative repercussions on the service afterwards. Thank you for your patience and understanding, we're working to provide you a better service!

May, 18: RESOLVED - We went through an emergency server upgrade that caused service unavailability for about 2.5hrs, from 19:00 hrs to 21:30hrs Server Time. We identified the issue, fixed it, and will be working to ensure it doesn't happen again. If you were affected, please do not hesitate to contact Support and we'll gladly compensate you. We apologize for the inconveniences this may have caused you, your business is much appreciated!

May, 18: RESOLVED: We're undergoing an emergency server upgrade that's preventing users from accessing the service. We're working very hard on fixing this as we speak and we expect the situation to be sorted out shortly. We appreciate your patience and understanding. You may email us at [email protected] for updates.