Apr, 29: Our sincere apologies if you weren't able to access our website* (*API access remained functional) during part of the day. We faced a technical issue that's now fixed and proper measures have been already taken to ensure it doesn't happen again. If you were negatively affected by this, please contact support. We truly appreciate your business!
Mar, 06: *About Recent Payments: Your recent payments might have arrived with some delay due to our last server upgrade. This is fixed now, and your *completed purchases are now added. Our sincere apologies for the inconveniences this may have caused you.
Mar, 06: *About The Service Status: We upgraded our servers during midnight and then later faced some connection issues with our hosting provider. This caused intermittent interruptions with the service that are now sorted out.
Feb, 20: Our service capacity has been fully restored. However, we're now getting even more demand than before, as our service is the only one that remains fully functional after the holidays. We are taking measures to further expand our capacity as fast as possible, but, in the meantime, you may encounter sporadic overloads during certain times of the day. These occasional high loads should not affect your work significantly. We really appreciate your understanding.
Feb, 18: Dear Customers, the service capacity has been almost entirely restored. We have gone through the worst already and are expecting to have enough capacity for today's volume. However, due to a conflict in Pakistan, there's still the possibility of encountering very slight and sporadic high loads on certain moments; these short moments should not affect your work. We really appreciate your comprehension throughout these days.
Feb, 12: *-IMPORTANT-* Dear Customers, we will be facing shortage of capacity during this week due to Lunar New Year and Spring festivities in our workers' countries. The shortage of capacity is an industry-wide problem, as the majority of workers share similar festivities. We expect the situation to return back to normal by the end of the week/beginning of the next one. We truly apologize for the inconveniences this may cause you. We're doing everything in our power to improve the situation.
Dec, 19: -*IMPORTANT*-: We'll be performing a server upgrade Today, Wednesday 19th, from 11:00 P.M - 11:30 P.M GMT-4, hence the service will be unavailable for about 30 minutes (although we expect the downtime to be less). Yesterday the service was a bit unstable at some times due to a technical issue ; this will be prevented from happening again as well with today's upgrade. Your comprehension is greatly appreciated!
Dec, 18: We're going through some unexpected server issues that are causing the whole system to slow down. We're already trouble-shooting and we predict that service quality will be completely restored in less than an hour. Our sincere apologies for the inconveniences this may cause you. We truly appreciate your business.
Dec, 12: We're gradually increasing our capacity (overload times have been decreasing) but this process takes time and thus you may still encounter some short sporadic overloads during certain hours of the day. Your comprehension is greatly appreciated!
Nov, 30: We faced some data-base, technical issue that caused the service to be fully loaded during a short period of time. Inconveniences were fixed and the service is currently back to normal and working properly. Thanks for your comprehension!