Nov, 28: The service may experience sporadic -and short overloads during some parts of the afternoon (EST GMT-5) Today. This is being worked on at this moment and we estimate that service quality won't be particularly affected. We apologize for the inconveniences this may cause you.
Nov, 27: We've received a sudden volume burst that's causing a high service load. We're working to control the situation as we speak, but in the meantime please expect minor and sporadic overloads until non-afternoon hours. Your patience and comprehension is truly appreciated!
Nov, 14: The recent afternoon slowdowns our service has experienced are due to regional festivities in our worker's home countries. We predict slight and sporadic overloads through-out the server-time afternoon hours for the rest of the week. Service level during non-afternoon hours is predicted to be normal.
Nov, 07: We're currently operating under limited capacity, thus you may experience higher than usual solving times. We're already taking measures to mitigate this situation and we expect the service to be back to normalcy before afternoon hours. Thanks for your comprehension!
Oct, 30: -Important Notice-: We'll be performing a scheduled maintenance to our servers from 11:00 A.M to 11:30 A.M EST GMT-5 on Wednesday (October 31) to ensure a high quality service. We estimate that this update will take less than 30 minutes, but please expect service unavailability within this time. We appreciate your comprehension!
Sep, 26: We apologize for the intermittent-short downtimes our website has suffered during parts of the day. This was due to some power outages that we're already sorting out. Thank you for your patience and understanding.
Sep, 06: We have experienced a sudden increase in volume in the last few days and as a result you may experience higher than normal solve times especially during the afternoon hours. We are working on increasing our capacity and apologize for the inconvenience.
Aug, 22: *Please Note*: Due to the huge amount of support requests we're currently receiving, we may take a little longer to address your inquiries. However, you still can expect a response to your concerns within 72 business hours.
Aug, 20: A small group of users might be experiencing issues with the service due to some connectivity inconveniences we're facing with our DNS provider. We're expecting a resolution for this situation in a short period of time. We apologize for the inconvenience and sincerely appreciate your patience on this matter. Please note that there's no need to take further actions on this matter, as it should be fixed automatically within some minor time.
Aug, 02: We've gone through a series of connectivity problems that have severely affected the quality of the service during parts of the afternoon. The service is now completely restored and running properly.