Updates

November, 2014

Nov, 03: RESOLVED- We faced some server issues over the weekend that may have prevented you from sending some of your volumes. The issues are sorted out, and you should now be able to send all your images successfully. If you were affected by this, please contact support and we'll compensate you. We appreciate your business!

October, 2014

Oct, 03: RESOLVED - We might experience high service loads during some afternoon hours within the next few days. This might happen due to a potential shortage of workers due to the EID holidays in certain countries. We'll work hard to mitigate the effect this potential situation may have on your work. Your understanding is much appreciated.

September, 2014

Sep, 25: The recent remote code execution vulnerability in bash (https://access.redhat.com/node/1200223) has made the Internet overall a bit more vulnerable. DBC has not been affected by this, nor we foresee so. However, since this is an Internet-wide vulnerability, you may want to change your DBC password for an-other, secure password, as it is in our best interest to maintain your DBC account information as secure as humanly possible.

Sep, 23: RESOLVED - You may experience sporadic high service loads during certain afternoon hours (GMT-4). We're taking measures to mitigate this and we expect to sort this out shortly. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!

August, 2014

Aug, 25: RESOLVED - If you're using a software that has an IP embedded implementation of the DBC API, you might face issues to access the service today. We're working really hard to sort out this situation as soon as possible. Please, contact Support if you're being affected by this and we'll help you out and compensate you once this is fixed.

Aug, 04: RESOLVED - The service is going through unusually high solve times because we're performing emergency Server fixes. Please, bare with us, as we are working hard to get the service back to normal as soon as possible. Service will be back to 100% shortly. Your patient and understanding is extremely appreciated!

July, 2014

Jul, 28: RESOLVED - You may experience intermittent overloads during some afternoon hours within the next 72 hours. This is caused by a shortage of workers due to the EID holidays in certain countries. We're working hard to mitigate the effect this situation may have on your work. We apologize for the inconvenience.

June, 2014

Jun, 25: RESOLVED - Due to an ongoing system upgrade, some Users might be now experiencing service instability. We expect this situation to be sorted out within the next ~30 minutes. Please, bare with us during this reduced time-frame, as we're striving to provide you with an improved quality of service afterwards. If you were affected by this, please contact support and we'll compensate you. Your understanding is much appreciated!

Jun, 20: RESOLVED - We recently faced some issues that prevented some Users from login to our website. This has been fixed and you can now login successfully! If you were affected by this, please contact Support. Thank you for your patience and understanding.

April, 2014

Apr, 25: RESOLVED - We faced some issues that prevented some Users from login to our website. This has been fixed and you can now login successfully! If you were affected by this, please contact Support. Thank you for your patience and understanding.


Status: OK

Servers are fully operational with faster than average response time.
  • Average solving time
  • 3 seconds - Normal CAPTCHAs (1 min. ago)
  • 32 seconds - reCAPTCHA V2, V3, etc (1 min. ago)
  • 15 seconds - hCAPTCHA & others (1 min. ago)
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Browser extensions available

Support

Our system is designed to be completely user-friendly and easy-to-use. Should you have any trouble with it, simply email us at DBC technical support emailcom, and a support agent will get back to you as soon as possible.

Live Support

Available Monday to Friday (10am to 4pm EST) Live support image. Link to live support page