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Status: OK

Average solving time 1 minute ago: 14 sec
5 minutes ago: 10 sec
15 minutes ago: 10 sec
Today's average accuracy rate: 90.3 %
(updated every minute)

Updates

  1. Sep 08: RESOLVED - In order to guarantee optimal service availability, there will be a short, scheduled, server maintenance next Wednesday, October 20th, between 9:30 A.M - 10:00 A.M UTC-4. The service may not be available during a few minutes of that time. Thanks for your understanding!
  2. Jul 05: RESOLVED - In order to provide quality results and to ensure proper service continuity, between July 5th - July 27th we will be performing some server updates. These will be sporadic and, in any case, should not affect your use of the service for more than 10-15 minutes maximum. If you have any questions or problems, please do not hesitate to contact us. Thank you for patience and understanding - we appreciate your business!
  3. May 26: RESOLVED - Occasional high service loads might be visible during the course of the day. However, your service usage shouldn't be significantly affected by this, as we're working hard to ensure all goes smoothly with your submissions. We're making arrangements so the situation is normalized shortly. We appreciate your patience and understanding.
  4. more…

Support

Our system is designed to be completely user-friendly and easy-to-use. Should you have any trouble with it, simply email us at DBC technical support emailcom, and a support agent will get back to you as soon as possible.

Live Support

Available Monday to Friday (10am to 4pm EST) Live support image. Link to live support page

Contact Us

Email us at:

  • DBC technical support emailcom for enquiries about our API
    • Please include as much technical information as possible if you are able to. It will allow us to clear your doubts faster and more effectively. These details can be, but are not limited to: HTTP method and programming language used, exception raised, error code returned and/or OS.
    • If you are using one of our API clients, verify that the latest version is being used as some errors might be caused by the use of an outdated client.
  • DBC payment support emailcom if you need help with payments
  • DBC system admin emailcom to contact the site's administrator

In case you need to reach someone that doesn't fall into any of the above categories, send an email to DBC system admin emailcom and we'll forward your email to the right department.

Live Support is also available Monday to Friday (10am to 4pm EST).

Live support image. Link to live support page