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- Sep 08: RESOLVED - In order to guarantee optimal service availability, there will be a short, scheduled, server maintenance next Wednesday, October 20th, between 9:30 A.M - 10:00 A.M UTC-4. The service may not be available during a few minutes of that time. Thanks for your understanding!
- Jul 05: RESOLVED - In order to provide quality results and to ensure proper service continuity, between July 5th - July 27th we will be performing some server updates. These will be sporadic and, in any case, should not affect your use of the service for more than 10-15 minutes maximum. If you have any questions or problems, please do not hesitate to contact us. Thank you for patience and understanding - we appreciate your business!
- May 26: RESOLVED - Occasional high service loads might be visible during the course of the day. However, your service usage shouldn't be significantly affected by this, as we're working hard to ensure all goes smoothly with your submissions. We're making arrangements so the situation is normalized shortly. We appreciate your patience and understanding.
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.