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- Aug 18: RESOLVED - To ensure optimal service availability, there will be short, scheduled, server maintenance(s) next Monday Aug 22, by 10:30 A.M. & 1:30 P.M UTC-4. The service may not be available during a few minutes (we estimate less than 10 minutes in total) of that time. We appreciate your patience and understanding!
- Jul 07: Check the newest additions on DBC's official page from Pypi for all your Python needs! Also, plenty of Selenium code samples have been added to our API pages.
- May 26: RESOLVED - Today and tomorrow (May 27th), in order to offer a more stable service and, eventually, new valuable features for you, we'll be rolling some planned service updates that may momentarily affect your solving operations - we apologize for the inconvenience this may cause you! Please, don't hesitate to reach out if you need any assistance.
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.