Updates

September, 2012

Sep, 26: We apologize for the intermittent-short downtimes our website has suffered during parts of the day. This was due to some power outages that we're already sorting out. Thank you for your patience and understanding.

Sep, 06: We have experienced a sudden increase in volume in the last few days and as a result you may experience higher than normal solve times especially during the afternoon hours. We are working on increasing our capacity and apologize for the inconvenience.

August, 2012

Aug, 22: *Please Note*: Due to the huge amount of support requests we're currently receiving, we may take a little longer to address your inquiries. However, you still can expect a response to your concerns within 72 business hours.

Aug, 20: A small group of users might be experiencing issues with the service due to some connectivity inconveniences we're facing with our DNS provider. We're expecting a resolution for this situation in a short period of time. We apologize for the inconvenience and sincerely appreciate your patience on this matter. Please note that there's no need to take further actions on this matter, as it should be fixed automatically within some minor time.

Aug, 02: We've gone through a series of connectivity problems that have severely affected the quality of the service during parts of the afternoon. The service is now completely restored and running properly.

Aug, 01: The quality of our service was affected due to a system update around 2PM EDT. The stability of our service was recovered 20 minutes after the incident.

July, 2012

Jul, 16: If your account got banned last Saturday 14th, please verify your account is active again. Thanks for your cooperation.

Jul, 04: We have managed to stabilize the service again. Thanks for the patience!

Jul, 04: We're going through some unexpected technical issues at this moment that are causing service malfunctions. We're working on fixing them right now. We honestly apologize for the inconveniences.

Jul, 04: The service is up and running since a while ago. Thanks for your patience!