Feb, 08: RESOLVED - Due to festivities in our workers' countries, we might* face sporadic capacity constraints during the course of this week. We're working hard to ensure your results are not affected by this. We appreciate your business!
Feb, 04: RESOLVED - Some customers may have faced issues while using our Socket API over the past few hours. We've applied a fix for this, so you should now be able to successfully use our service. Please, Contact Support if you need any further assistance and we'll get back to you in 24hrs or less. We appreciate your business!
Feb, 02: RESOLVED - Our DeCaptcher Socket API was not working optimally for the past ~24hrs. This has been fixed and it's now fully functional again. Thank you for your patience and understanding!
Feb, 02: RESOLVED - We're undergoing an emergency server maintenance that may cause service instability from time to time. We're working hard to ensure your work is not substantially affected by this and we estimate the situation will be sorted shortly. We appreciate your patience and understanding!
Jan, 05: RESOLVED - We're undergoing server upgrades at the moment and thus you may see sporadic service instability from time to time. We're working hard to mitigate this, so your work isn't substantially affected by this. We appreciate your patience and understanding!
Dec, 17: RESOLVED - We successfully increased our capacity during these holidays to better handle your volumes. Unfortunately, we're now forced to undergo some emergency server maintenance to ensure things continue running optimally - this is why you may notice sporadic overloads throughout the day. We're working hard to sort this out ASAP. We appreciate your patience and understanding!
Dec, 03: RESOLVED - We're going through a shortage of workers due holidays in some of our worker's country of origin. This may result in higher than usual solve times/rejections at certain sporadic moments, particularly at morning/afternoon hours (GMT-4). Please, bare with us while we work hard on increasing our capacity - we're taking all necessary measures to do so ASAP. We appreciate your patience and understanding!
Nov, 16: RESOLVED - Our system is going through technical issues at certain morning/noon (GMT-4) hours that are affecting the overall quality of service. Thus you may get higher than usual solve times/rejections at those times. We're working hard to have this solved ASAP (it's our No.1 priority) and estimate we'll have a solution for this within the next 48hrs. We appreciate your patience and understanding! Please, feel free to contact Support if you need additional assistance.
Nov, 10: RESOLVED - Yesterday (Monday 9th) the service experienced some issues - that we have fixed and are not expecting to face again- that may have prevented you from successfully using the service. If you were affected by this, please contact Support and we'll compensate you.
Oct, 12: RESOLVED - The service may experience sporadic high service loads during certain late morning / early afternoon hours (GMT-4). We're taking measures to mitigate this as we speak. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!