Updates

April, 2012

Apr, 16: We experienced unusually slow solve times this afternoon due to a technical problem that was affecting our workers. The situation has been fully resolved as of now.

March, 2012

Mar, 30: We'll be replying to all Support tickets within 24-72 business hours. Thanks for your patience

Mar, 27: We had to perform an emergency maintenance from 16:00 to 19:00 CDT (GMT -4). The service quality was downgraded during this time period.

February, 2012

Feb, 14: We had a 15 minute emergency maintenance around 11:00 AM EST. The response times have increased due to some server issues. We're working on having it solved in the next 2 days.

Feb, 10: We had a 30 minute emergency update today at 10:00 AM EST. Service was optimally restored by 11:00 AM EST.

January, 2012

Jan, 27: Some customers may have experienced intermittent problems today with the decaptcher API. The problem has been resolved.

Jan, 23: We faced a 15 minute outage around 12PM EST due to an emergency maintenance update.

Jan, 09: We experienced a temporary overload due to technical issues around 1pm EST through 5pm. This resulted in higher than usual captcha solve times and rejection rates. The situation has been resolved and we apologize for the inconvenience.

December, 2011

Dec, 13: We had to make an emergency update which caused 10 minutes of downtime around 1PM EST. This update will result in a higher capacity during the usual peak hours (3PM - 6PM EST).

November, 2011

Nov, 07: We may be facing increased solving times today from 1PM-5PM EST (GMT -5). This is due to some religious festivities in our human worker's countries.


Status: OK

Servers are fully operational with faster than average response time.
  • Average solving time
  • 5 seconds - Normal CAPTCHAs (1 min. ago)
  • 24 seconds - reCAPTCHA V2, V3, etc (1 min. ago)
  • 15 seconds - hCAPTCHA & others (1 min. ago)
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Support

Our system is designed to be completely user-friendly and easy-to-use. Should you have any trouble with it, simply email us at DBC technical support emailcom, and a support agent will get back to you as soon as possible.

Live Support

Available Monday to Friday (10am to 4pm EST) Live support image. Link to live support page