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Recent updates by month

April, 2012

Apr, 18: We have successfully sorted out our recent issues. Now the service is back to normalcy. Thank you for your patience and understanding!

Apr, 17: Part of our workers are unfortunately still affected by a technical problem, and this still causes the service to be unusually slow. We are working hard to resolve the issue as fast as possible, we are currently expecting to be able to provide faster service again within a few hours. Meanwhile we apologize for the inconvenience caused by this technical issue.

Apr, 17: Part of our workers are unfortunately still affected by a technical problem, and this still causes the service to be unusually slow. We are working hard to resolve the issue as fast as possible, we are currently expecting to be able to provide faster service again within a few hours. Meanwhile we apologize for the inconvenience caused by this technical issue.

Apr, 16: We experienced unusually slow solve times this afternoon due to a technical problem that was affecting our workers. The situation has been fully resolved as of now.

March, 2012

Mar, 30: We'll be replying to all Support tickets within 24-72 business hours. Thanks for your patience

Mar, 27: We had to perform an emergency maintenance from 16:00 to 19:00 CDT (GMT -4). The service quality was downgraded during this time period.

February, 2012

Feb, 14: We had a 15 minute emergency maintenance around 11:00 AM EST. The response times have increased due to some server issues. We're working on having it solved in the next 2 days.

Feb, 10: We had a 30 minute emergency update today at 10:00 AM EST. Service was optimally restored by 11:00 AM EST.

January, 2012

Jan, 27: Some customers may have experienced intermittent problems today with the decaptcher API. The problem has been resolved.

Jan, 23: We faced a 15 minute outage around 12PM EST due to an emergency maintenance update.