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- Jan 20: If you haven't received your confirmation email over the last 24hrs, please throw us a line over LiveChat or contact us at firstname.lastname@example.org and we'll be happy to assist you! We appreciate your business.
- Dec 31: You may face inconveniences accessing our deathbycaptcha.EU website. We're working on fixing it ASAP, but kindly note it may take longer than usual due to the end of year festivities on our providers' end. However, our deathbycaptcha.COM website & the API, in general, are fully functional and you shouldn't face any issues solving CAPTCHAs. Please note that emails sent to our .eu domain won't be received until the situation is sorted, so please contact us at help@deathbycaptcha.COM should you have any concerns. We appreciate your patience and understanding!
- Dec 02: RESOLVED - Our API was undergoing an emergency update earlier Today and thus your submissions may have been negatively affected. This was quickly dealt with and the service is now back to 100%, but if you were affected by this please contact us and we'll compensate you, no question asked. We appreciate your business!
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.