Status: OK

Average solving time 1 minute ago: 14 sec
5 minutes ago: 14 sec
15 minutes ago: 14 sec
Today's average accuracy rate: 93.8 %
(updated every minute)

Updates

  1. Sep 16: RESOLVED - You may experience sporadic high service loads during certain afternoon hours (GMT-4). We're taking measures to mitigate this and we expect to sort this out shortly. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!
  2. Aug 25: RESOLVED - If you're using a software that has an IP embedded implementation of the DBC API, you might face issues to access the service today. We're working really hard to sort out this situation as soon as possible. Please, contact Support if you're being affected by this and we'll help you out and compensate you once this is fixed.
  3. Aug 04: RESOLVED - The service is going through unusually high solve times because we're performing emergency Server fixes. Please, bare with us, as we are working hard to get the service back to normal as soon as possible. Service will be back to 100% shortly. Your patient and understanding is extremely appreciated!
  4. more…

Support

Our system is designed to be completely user-friendly and easy-to-use. Should you have any trouble with it, simply email us at com, and a support agent will get back to you as soon as possible.

Live Support

Available Monday to Friday (10am to 4pm EST)

Refund Policy

Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.

We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.

Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.

We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.

*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.