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- Jul 28: You may experience intermittent overloads during some afternoon hours within the next 72 hours. This is caused by a shortage of workers due to the EID holidays in certain countries. We're working hard to mitigate the effect this situation may have on your work. We apologize for the inconvenience.
- Jun 25: RESOLVED - Due to an ongoing system upgrade, some Users might be now experiencing service instability. We expect this situation to be sorted out within the next ~30 minutes. Please, bare with us during this reduced time-frame, as we're striving to provide you with an improved quality of service afterwards. If you were affected by this, please contact support and we'll compensate you. Your understanding is much appreciated!
- Jun 20: RESOLVED - We recently faced some issues that prevented some Users from login to our website. This has been fixed and you can now login successfully! If you were affected by this, please contact Support. Thank you for your patience and understanding.
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.