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- Mar 07: We went through an emergency maintenance due to technical inconveniences with our hosting providers. This caused the service to be unavailable for about 15 minutes. The issues are now sorted out and the service is back to normal; necessary measures have been taken to ensure this doesn't happen again as well. If you were affected by this, please Contact support and we'll compensate you. Your understanding is much appreciated!
- Feb 03: RESOLVED - Due to the Asian Holidays we have slightly fewer workers online than usual, which could result in short intermittent overloads during some of the afternoon EST hours. However, we are working on adding more workers and you should still be able to submit most of your volumes successfully. Your patience and understanding is much appreciated!
- Jan 30: RESOLVED - Our LiveSupport interface is under maintenance at this moment. For this reason you might not be able to use the platform successfully. Please contact us through firstname.lastname@example.org.
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.