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- Feb 08: Due to festivities in our workers' countries, we might* face sporadic capacity constraints during the course of this week. We're working hard to ensure your results are not affected by this. We appreciate your business!
- Feb 04: RESOLVED - Some customers may have faced issues while using our Socket API over the past few hours. We've applied a fix for this, so you should now be able to successfully use our service. Please, Contact Support if you need any further assistance and we'll get back to you in 24hrs or less. We appreciate your business!
- Feb 02: RESOLVED - Our DeCaptcher Socket API was not working optimally for the past ~24hrs. This has been fixed and it's now fully functional again. Thank you for your patience and understanding!
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.