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15 minutes ago: 7 sec
Today's average accuracy rate: 95.0 %
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- Jun 03: RESOLVED - We'll be performing a very quick server maintenance today, as Yesterday we were not able to do so. This will lead to limited service availability within 15:25hrs - 15:40hrs* (Server Time). We don't expect this to cause negative repercussions on the service afterwards. Thank you for your patience and understanding, we're working hard to offer you a better service!
- May 29: RESOLVED - We'll be performing a scheduled server maintenance that will lead to limited service availability within 17:30hrs - 17:45hrs (Server Time). We don't expect this to cause negative repercussions on the service afterwards. Thank you for your patience and understanding, we're working to provide you a better service!
- May 18: RESOLVED - We went through an emergency server upgrade that caused service unavailability for about 2.5hrs, from 19:00 hrs to 21:30hrs Server Time. We identified the issue, fixed it, and will be working to ensure it doesn't happen again. If you were affected, please do not hesitate to contact Support and we'll gladly compensate you. We apologize for the inconveniences this may have caused you, your business is much appreciated!
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.