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- Feb 16: [IMPORTANT]: We might* face shortage of capacity - which may bring occasional high service loads - later on this week due to Lunar New Year and Spring festivities in our workers' countries. This is just a precautionary heads up, as we don't expect this to substantially (if at all) affect your results. We appreciate your business!
- Jan 19: RESOLVED - We are experiencing occasional volume surges, which cause temporary overloads. We are adding capacity and this issue should be resolved shortly.
- Dec 05: RESOLVED - We're going through network issues that are causing higher than usual solve times. We're taking all possible measures to restore service stability as fast as possible. We expect the service to be back to normal shortly. We appreciate your patience and understanding!
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.