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- Apr 11: RESOLVED - There might be a small delay on automated emails (account confirmation email, password reset, etc) due to an inconvenience with our mailing setup. This will be taken care of in no more than 24 business hours, but please do not hesitate to Contact Support if anything and we'll gladly assist you. We appreciate your business!
- Mar 15: RESOLVED - Due to festivities in our workers' countries, we might* face sporadic capacity constraints during the course of this week. We're working hard to ensure your results are not affected by this. We appreciate your business!
- Mar 14: RESOLVED - You may notice sporadic high service loads during the course of the day. However, your work shouldn't be affected by this, as we're working hard to ensure all goes smooth with your submissions. If you're facing issues because of this, please contact Support and we'll gladly assist you.
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.