5 minutes ago: 9 sec
15 minutes ago: 9 sec
Today's average accuracy rate: 92.8 %
(updated every minute)
- Nov 16: RESOLVED - Our system is going through technical issues at certain morning/noon (GMT-4) hours that are affecting the overall quality of service. Thus you may get higher than usual solve times/rejections at those times. We're working hard to have this solved ASAP (it's our No.1 priority) and estimate we'll have a solution for this within the next 48hrs. We appreciate your patience and understanding! Please, feel free to contact Support if you need additional assistance.
- Nov 10: RESOLVED - Yesterday (Monday 9th) the service experienced some issues - that we have fixed and are not expecting to face again- that may have prevented you from successfully using the service. If you were affected by this, please contact Support and we'll compensate you.
- Oct 12: RESOLVED - The service may experience sporadic high service loads during certain late morning / early afternoon hours (GMT-4). We're taking measures to mitigate this as we speak. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.