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- Mar 07: We went through an emergency maintenance due to technical inconveniences with our hosting providers. This caused the service to be unavailable for about 15 minutes. The issues are now sorted out and the service is back to normal; necessary measures have been taken to ensure this doesn't happen again as well. If you were affected by this, please Contact support and we'll compensate you. Your understanding is much appreciated!
- Feb 03: RESOLVED - Due to the Asian Holidays we have slightly fewer workers online than usual, which could result in short intermittent overloads during some of the afternoon EST hours. However, we are working on adding more workers and you should still be able to submit most of your volumes successfully. Your patience and understanding is much appreciated!
- Jan 30: RESOLVED - Our LiveSupport interface is under maintenance at this moment. For this reason you might not be able to use the platform successfully. Please contact us through firstname.lastname@example.org.
If you need help using our API, email us at com, and a support agent will get back to you as soon as possible.
If you need help with a payment, email us at com, and a billing specialist will get back to you.
If you need to contact the site administrator, send an email to com.
If you need to reach someone that doesn't fall into any of the above categories, send an email to com, and we'll forward your email to the right department.