Status: OK

Average solving time 1 minute ago: 7 sec
5 minutes ago: 8 sec
15 minutes ago: 8 sec
Today's average accuracy rate: 93.6 %
(updated every minute)

Support

Our system is designed to be completely user-friendly and easy-to-use. Should you have any trouble with it, simply email us at com, and a support agent will get back to you as soon as possible.

Live Support

Available Monday to Friday (10am to 4pm EST)

Updates

September, 2014

Sep, 16: RESOLVED - You may experience sporadic high service loads during certain afternoon hours (GMT-4). We're taking measures to mitigate this and we expect to sort this out shortly. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!

August, 2014

Aug, 25: RESOLVED - If you're using a software that has an IP embedded implementation of the DBC API, you might face issues to access the service today. We're working really hard to sort out this situation as soon as possible. Please, contact Support if you're being affected by this and we'll help you out and compensate you once this is fixed.

Aug, 04: RESOLVED - The service is going through unusually high solve times because we're performing emergency Server fixes. Please, bare with us, as we are working hard to get the service back to normal as soon as possible. Service will be back to 100% shortly. Your patient and understanding is extremely appreciated!

July, 2014

Jul, 28: RESOLVED - You may experience intermittent overloads during some afternoon hours within the next 72 hours. This is caused by a shortage of workers due to the EID holidays in certain countries. We're working hard to mitigate the effect this situation may have on your work. We apologize for the inconvenience.

June, 2014

Jun, 25: RESOLVED - Due to an ongoing system upgrade, some Users might be now experiencing service instability. We expect this situation to be sorted out within the next ~30 minutes. Please, bare with us during this reduced time-frame, as we're striving to provide you with an improved quality of service afterwards. If you were affected by this, please contact support and we'll compensate you. Your understanding is much appreciated!

Jun, 20: RESOLVED - We recently faced some issues that prevented some Users from login to our website. This has been fixed and you can now login successfully! If you were affected by this, please contact Support. Thank you for your patience and understanding.

Jun, 02: RESOLVED - Due to unexpected demand, the service may experience sporadic higher than usual service loads during certain hours of the day, but most hours should remain unaffected. More capacity is being added after which the situation will return to normal. We appreciate your patience and understanding.

April, 2014

Apr, 25: RESOLVED - We faced some issues that prevented some Users from login to our website. This has been fixed and you can now login successfully! If you were affected by this, please contact Support. Thank you for your patience and understanding.

Apr, 22: RESOLVED - You may have experienced higher than usual rejections rates and/or service unavailability for about 20 minutes today. This was because one of our hosting providers was facing severe connectivity issues. They have fixed this, and the service is now up and running at 100% We apologize for the issues this may have caused you. If you were negatively affected by this, please contact Support and we'll gladly compensate you accordingly. We really appreciate your patience and understanding.

Apr, 21: RESOLVED - If you faced issues trying to access our Avangate.com Captcha packages, please try again, as you should be able to order successfully now. Our apologies for the inconveniences this may have caused you,

Apr, 13: RESOLVED - The service is going through unusually high solve times and rejections rates because we're performing emergency Server fixes. Please, bare with us, as we are working hard to get the service back to normal as soon as possible. Service will be back to 100% shortly. Your patient and understanding is extremely appreciated!

March, 2014

Mar, 21: RESOLVED - The service is undergoing an emergency technical maintenance. Therefore, you may experience high solve times during certain parts of the day. We apologize for the inconvenience and appreciate your understanding. If you are affected by this, please contact support and we'll compensate you.

Mar, 12: RESOLVED - Due to a technical issue, the service was unreachable within 10:05 A.M - 10:15 A.M (Server Time, GMT-4). This was sorted out quickly and preventive measures were taken to avoid this from happening again. The service is now running fine! If you were affected by this, please contact Support and you'll be compensated accordingly. Your patience and understanding is appreciated!

February, 2014

Feb, 03: RESOLVED - Due to the Asian Holidays we have slightly fewer workers online than usual, which could result in short intermittent overloads during some of the afternoon EST hours. However, we are working on adding more workers and you should still be able to submit most of your volumes successfully. Your patience and understanding is much appreciated!

January, 2014

Jan, 30: RESOLVED - Our LiveSupport interface is under maintenance at this moment. For this reason you might not be able to use the platform successfully. Please contact us through help@deathbycaptcha.eu.

Jan, 29: RESOLVED - We are currently performing an emergency server update, which is causing image rejections for certain customers. We expect this to be resolved in about 15 minutes. We apologize for the inconvenience.

Jan, 27: RESOLVED - We are going through intermittent high service loads due to a demand peak. We're adding even more workers to mitigate this situation. Your patience and understanding is really appreciated!

September, 2013

Sep, 25: GREAT NEWS! Now you can get Up to 50% Off on BH Software AND Free CAPTCHAs with our new DBC Offers program. Visit the ''DBC Offers'' section to get The Best deals on Marketing Software and Proxies on the market.

May, 2013

May, 20: GOOD NEWS! - We mean it when we say we appreciate your business. That's why we're running a program to reward your loyalty! :-) . Please visit the ''DBC Points'' section for more info.

April, 2013

Apr, 29: Our sincere apologies if you weren't able to access our website* (*API access remained functional) during part of the day. We faced a technical issue that's now fixed and proper measures have been already taken to ensure it doesn't happen again. If you were negatively affected by this, please contact support. We truly appreciate your business!

March, 2013

Mar, 06: *About Recent Payments: Your recent payments might have arrived with some delay due to our last server upgrade. This is fixed now, and your *completed purchases are now added. Our sincere apologies for the inconveniences this may have caused you.

Mar, 06: *About The Service Status: We upgraded our servers during midnight and then later faced some connection issues with our hosting provider. This caused intermittent interruptions with the service that are now sorted out.

February, 2013

Feb, 20: Our service capacity has been fully restored. However, we're now getting even more demand than before, as our service is the only one that remains fully functional after the holidays. We are taking measures to further expand our capacity as fast as possible, but, in the meantime, you may encounter sporadic overloads during certain times of the day. These occasional high loads should not affect your work significantly. We really appreciate your understanding.

Feb, 18: Dear Customers, the service capacity has been almost entirely restored. We have gone through the worst already and are expecting to have enough capacity for today's volume. However, due to a conflict in Pakistan, there's still the possibility of encountering very slight and sporadic high loads on certain moments; these short moments should not affect your work. We really appreciate your comprehension throughout these days.

Feb, 12: *-IMPORTANT-* Dear Customers, we will be facing shortage of capacity during this week due to Lunar New Year and Spring festivities in our workers' countries. The shortage of capacity is an industry-wide problem, as the majority of workers share similar festivities. We expect the situation to return back to normal by the end of the week/beginning of the next one. We truly apologize for the inconveniences this may cause you. We're doing everything in our power to improve the situation.

December, 2012

Dec, 19: -*IMPORTANT*-: We'll be performing a server upgrade Today, Wednesday 19th, from 11:00 P.M - 11:30 P.M GMT-4, hence the service will be unavailable for about 30 minutes (although we expect the downtime to be less). Yesterday the service was a bit unstable at some times due to a technical issue ; this will be prevented from happening again as well with today's upgrade. Your comprehension is greatly appreciated!

Dec, 18: We're going through some unexpected server issues that are causing the whole system to slow down. We're already trouble-shooting and we predict that service quality will be completely restored in less than an hour. Our sincere apologies for the inconveniences this may cause you. We truly appreciate your business.

Dec, 12: We're gradually increasing our capacity (overload times have been decreasing) but this process takes time and thus you may still encounter some short sporadic overloads during certain hours of the day. Your comprehension is greatly appreciated!

November, 2012

Nov, 30: We faced some data-base, technical issue that caused the service to be fully loaded during a short period of time. Inconveniences were fixed and the service is currently back to normal and working properly. Thanks for your comprehension!

Nov, 28: The service may experience sporadic -and short overloads during some parts of the afternoon (EST GMT-5) Today. This is being worked on at this moment and we estimate that service quality won't be particularly affected. We apologize for the inconveniences this may cause you.

Nov, 27: We've received a sudden volume burst that's causing a high service load. We're working to control the situation as we speak, but in the meantime please expect minor and sporadic overloads until non-afternoon hours. Your patience and comprehension is truly appreciated!

Nov, 14: The recent afternoon slowdowns our service has experienced are due to regional festivities in our worker's home countries. We predict slight and sporadic overloads through-out the server-time afternoon hours for the rest of the week. Service level during non-afternoon hours is predicted to be normal.

Nov, 07: We're currently operating under limited capacity, thus you may experience higher than usual solving times. We're already taking measures to mitigate this situation and we expect the service to be back to normalcy before afternoon hours. Thanks for your comprehension!

October, 2012

Oct, 30: -Important Notice-: We'll be performing a scheduled maintenance to our servers from 11:00 A.M to 11:30 A.M EST GMT-5 on Wednesday (October 31) to ensure a high quality service. We estimate that this update will take less than 30 minutes, but please expect service unavailability within this time. We appreciate your comprehension!

September, 2012

Sep, 26: We apologize for the intermittent-short downtimes our website has suffered during parts of the day. This was due to some power outages that we're already sorting out. Thank you for your patience and understanding.

Sep, 06: We have experienced a sudden increase in volume in the last few days and as a result you may experience higher than normal solve times especially during the afternoon hours. We are working on increasing our capacity and apologize for the inconvenience.

August, 2012

Aug, 22: *Please Note*: Due to the huge amount of support requests we're currently receiving, we may take a little longer to address your inquiries. However, you still can expect a response to your concerns within 72 business hours.

Aug, 20: A small group of users might be experiencing issues with the service due to some connectivity inconveniences we're facing with our DNS provider. We're expecting a resolution for this situation in a short period of time. We apologize for the inconvenience and sincerely appreciate your patience on this matter. Please note that there's no need to take further actions on this matter, as it should be fixed automatically within some minor time.

Aug, 02: We've gone through a series of connectivity problems that have severely affected the quality of the service during parts of the afternoon. The service is now completely restored and running properly.

Aug, 01: The quality of our service was affected due to a system update around 2PM EDT. The stability of our service was recovered 20 minutes after the incident.

July, 2012

Jul, 16: If your account got banned last Saturday 14th, please verify your account is active again. Thanks for your cooperation.

Jul, 04: We have managed to stabilize the service again. Thanks for the patience!

Jul, 04: We're going through some unexpected technical issues at this moment that are causing service malfunctions. We're working on fixing them right now. We honestly apologize for the inconveniences.

Jul, 04: The service is up and running since a while ago. Thanks for your patience!

Jul, 04: Dear Customers, the current overload status of the service is being caused by our regular Wednesday maintenance. We'll be back on track within 15 min. max.

June, 2012

Jun, 13: The service is running smoothly again. Thanks for your comprehension!

Jun, 13: Dear customers, we're going through a data base recovery process caused by an internal issue our hosting provider had. We estimate that the service will be stabilized within 20 minutes max. We deeply apologize for the inconveniences this may cause you.

Jun, 12: Our Hosting Provider was facing network connectivity problems during the afternoons. Due to this, the service experienced some flickering (dropped packets) from 4:30PM to 5PM EST.

Jun, 06: We have recovered stability and the service is functioning correctly again. We'll be taking measures to avoid this problems in further occasions as well. Thank you all for your understanding and patience again.

Jun, 06: Our service is still suffering from some connectivity problems that are beyond our control (internal issues with our hosting company); this is now causing connection discrepancies between our system and most of our Human Solvers, resulting in limited service capacity and thus causing rarely high solving times. We're contacting our hosting provider to fix this ASAP.

Jun, 05: The service suffered from some connectivity problems that were of out our reach (internal issues with our hosting company); this caused service unavailability for several minutes. We contacted our hosting provider and they have already sorted out the inconveniences. The service is now back to normal. We really apologize for this... and we sincerely thank you for your patience.

May, 2012

May, 30: We have repaired the connectivity malfunctions and the service is working fine since a while ago. Thanks again for your patience and understanding.

May, 30: We're facing some connectivity issues at the moment that are causing very high rejections rates and rarely high solving times . We're troubleshooting at this moment. We'll get the service back to normalcy as soon as possible. Thank you for your patience.

May, 23: We were experiencing some intermittent technical issues that were causing service instability during this morning (EST). We're working hard on eradicating them. Thank you for your patience and understanding.

May, 10: We were experiencing some connectivity problems that were affecting our workers recently (Yesterday morning and during Today's midnight, Eastern Time). This caused a severe image overflow and thus very high solving times and lots of rejections. The problem has been fixed and the service is working fine again. We sincerely apologize for the inconveniences this may have caused you.

April, 2012

Apr, 18: We have successfully sorted out our recent issues. Now the service is back to normalcy. Thank you for your patience and understanding!

Apr, 17: Part of our workers are unfortunately still affected by a technical problem, and this still causes the service to be unusually slow. We are working hard to resolve the issue as fast as possible, we are currently expecting to be able to provide faster service again within a few hours. Meanwhile we apologize for the inconvenience caused by this technical issue.

Apr, 17: Part of our workers are unfortunately still affected by a technical problem, and this still causes the service to be unusually slow. We are working hard to resolve the issue as fast as possible, we are currently expecting to be able to provide faster service again within a few hours. Meanwhile we apologize for the inconvenience caused by this technical issue.

Apr, 16: We experienced unusually slow solve times this afternoon due to a technical problem that was affecting our workers. The situation has been fully resolved as of now.

March, 2012

Mar, 30: We'll be replying to all Support tickets within 24-72 business hours. Thanks for your patience

Mar, 27: We had to perform an emergency maintenance from 16:00 to 19:00 CDT (GMT -4). The service quality was downgraded during this time period.

February, 2012

Feb, 14: We had a 15 minute emergency maintenance around 11:00 AM EST. The response times have increased due to some server issues. We're working on having it solved in the next 2 days.

Feb, 10: We had a 30 minute emergency update today at 10:00 AM EST. Service was optimally restored by 11:00 AM EST.

January, 2012

Jan, 27: Some customers may have experienced intermittent problems today with the decaptcher API. The problem has been resolved.

Jan, 23: We faced a 15 minute outage around 12PM EST due to an emergency maintenance update.

Jan, 09: We experienced a temporary overload due to technical issues around 1pm EST through 5pm. This resulted in higher than usual captcha solve times and rejection rates. The situation has been resolved and we apologize for the inconvenience.

December, 2011

Dec, 13: We had to make an emergency update which caused 10 minutes of downtime around 1PM EST. This update will result in a higher capacity during the usual peak hours (3PM - 6PM EST).

November, 2011

Nov, 07: We may be facing increased solving times today from 1PM-5PM EST (GMT -5). This is due to some religious festivities in our human worker's countries.

October, 2011

Oct, 12: We are experienced technical problems in the afternoon and evening hours server time (EST) that temporarily caused the solve times to be A LOT slower than usual for CERTAIN clients. The issue has been resolved.

September, 2011

Sep, 26: We faced server problems that caused a partial outage in the service from 6:45 PM to 7:30 PM EST (GMT -4). We're currently making changes to prevent this event from happening again in the future.

Sep, 19: We're facing heavy peak-hour overload due to an unexpected decrease in decoding capacity. We estimate that these overload occurrences will be completely solved by Wednesday.

Sep, 15: Due to severe weather in the region we have a shortage of human solvers today. Expect heavy overload during the hours of 1pm to 6pm server time (EST). We sincerely apologize for the inconvenience.

August, 2011

Aug, 26: At approximately 18:00 server time (EST) some of our clients were unable to connect to our services. The problem has been resolved.

Aug, 22: At 15:30 EST we experienced temporary overload due to very heavy unexpected demand. This caused the solve times to increase substantially. More operators were brought online and solve times were back at normal levels by 18:00 EST.

July, 2011

Jul, 08: We faced Database problems on 7/7/2011 from 4:00 PM to 5:30 PM EST. The service was not operational during most of the event.

May, 2011

May, 19: Our servers encountered performance problems at 12:10 PM EST. The service was fully restored in approximately 30 minutes.

May, 11: Added Compatibility to Decaptcher.com API. Instructions in: http://deathbycaptcha.com/user/api/decaptcher

May, 05: We experienced hardware problems at 5:00 PM EST. We recovered the system in 2 hours.

May, 03: We faced capacity problems on May 2th and May 3rd due to festivities in our Human Solver's countries. On May 3rd we also faced some DataBase problems that resulted in service downtime during afternoon hours.

March, 2011

Mar, 16: API Client version 4 released for .NET, C, Java, PHP 5+, Perl 5+, Python v2.5+, CLI and MyAdTools Plugin. Updated polling method to secure a faster response time from server.

Mar, 03: We experienced downtime approximately between 2:15pm and 2:30pm EST due to an unscheduled critical update. We apologize for the inconvenience.

January, 2011

Jan, 12: We experienced downtime approximately between 3pm and 5:30pm EST due to an unscheduled critical update.

December, 2010

Dec, 29: We made a Security update which resulted in a partial DNS outage.

Dec, 16: Between 3:30pm and 6:40pm EST, a DNS problem caused intermittent outages for some clients, thus generating a temporary outage for some, and brief intermittent overload for others.

Dec, 10: New AutoIT API Client Released

Dec, 08: @3:15pm EST we had a technical issue that caused an outage for approximately 10 minutes. As of 3:25pm EST everything has been running normal again. We sincerely apologize for the inconvenience.

September, 2010

Sep, 02: Rolled out new design.

Sep, 01: Added socket based API handler and clients, featuring faster responses and lower solving times.